Director of Rooms - 5* Hotel Rotterdam (Opening)

Welcome to Eurostars Hotel Company, The Happiness Industry!

Eurostars Hotel Company is the hotel division of Grupo Hotusa, integrating the brands Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels, and Tandem Suites. Today, our portfolio includes more than 300 hotels across 20+ countries. Our success is built on the talent and passion of the people who make it possible.

Would you like to join the Happiness Industry?

We are looking for a Director of Rooms to join the opening team of a new hotel in Rotterdam (Netherlands).

What will you be responsible for?

• Leading the full opening and operational setup of the Rooms Division, including Front Office, Housekeeping, Guest Relations, and Reservations.

• Ensuring the highest standards of service, cleanliness, and guest satisfaction across all rooms‑related departments.

• Recruiting, training, motivating, and managing the Rooms Division team.

• Developing operational procedures, service standards, and quality‑control systems for the hotel opening.

• Monitoring departmental budgets, labor planning, cost control, and productivity.

• Overseeing room inventory, rate management coordination, and collaboration with Revenue Management.

• Ensuring compliance with brand standards, health & safety regulations, and local legislation.

• Handling guest feedback, VIP arrangements, and service recovery processes.

• Identifying opportunities for improvement, innovation, and operational efficiency within the Rooms Division.

What are we looking for?

• Previous experience as Director of Rooms, Rooms Division Manager, or similar leadership role in 4/5 hotels.

• Experience in hotel openings is a strong advantage.

• Strong leadership, communication, and team‑development skills.

• Deep understanding of Front Office, Housekeeping, and guest‑experience operations.

• High level of customer orientation and attention to detail.

• Fluency in English and Dutch.

• Passion for hospitality and a drive for excellence.

What do we offer?

• Up to 50% discount in our 4/5 hotels worldwide.

• Free and unlimited online training with The Power Business School.

• Access to our Employee Club with exclusive advantages and discounts.

• Referral program rewarding your recommendations with hotel nights.

• The opportunity to lead the Rooms Division opening of a new international hotel.